Job Description
Are you a motivated self-starter looking to launch a career in customer service? Cleveland Tech Solutions is seeking a dynamic Entry Level Representative to join our weekend operations team.
We are a growing technology firm based in Cleveland, dedicated to providing exceptional support to our clients. We are looking for individuals who are eager to learn, possess a positive attitude, and want to contribute to a winning team culture.
Why Join Us?
- Competitive hourly pay ($18 - $22/hr).
- Flexible weekend schedule (Saturday & Sunday).
- No prior experience required – comprehensive training provided.
- Career growth opportunities within the company.
Responsibilities
- Handle inbound customer inquiries and provide accurate information regarding our products and services.
- Resolve customer issues and complaints with empathy and efficiency.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Collaborate with the weekday support team to ensure consistent service quality.
- Maintain detailed and up-to-date records of all customer interactions.
Qualifications
- High school diploma or equivalent (GED) required.
- Must be available to work weekends (Saturday and Sunday).
- Strong verbal and written communication skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Reliable internet connection and computer proficiency.