Job Description
Are you looking to kickstart your career in Information Technology?
We are currently seeking a motivated Entry Level Web Support Associate to join our dynamic team in Chicago, Illinois. This is a fantastic opportunity for recent graduates or individuals looking to transition into the tech industry. We offer a comprehensive training program and a supportive environment where you can grow professionally.
Why Join Us?
- Hybrid Work Model: Enjoy the flexibility of working from home and in the office.
- Competitive Pay: Earn between $18.50 and $22.00 per hour based on experience.
- Career Growth: Clear pathways for advancement within the IT department.
- Modern Tools: Work with the latest software and hardware technology.
As a Junior Associate, you will be the first line of defense in maintaining our digital infrastructure. We are looking for someone who is eager to learn and ready to tackle new challenges head-on.
Responsibilities
- Troubleshoot: Assist in diagnosing and resolving basic software and hardware issues for internal users.
- Support: Respond to help desk tickets and email inquiries in a timely and professional manner.
- Documentation: Maintain accurate records of technical issues and resolutions in our ticketing system.
- Updates: Help monitor website performance and assist in content updates as needed.
- Training: Participate in ongoing technical training and workshops to enhance skill sets.
- Collaboration: Work closely with senior IT staff to implement new technical solutions.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in Computer Science or related field is a plus.
- Technical Skills: Basic familiarity with Microsoft Office Suite (Word, Excel, Outlook) and web browsers.
- Attitude: Strong desire to learn new technologies and a proactive problem-solving mindset.
- Communication: Excellent verbal and written communication skills.
- Reliability: Ability to work part-time hours with a focus on punctuality and attendance.
- Adaptability: Willingness to adapt to a fast-paced and changing work environment.