Job Description
We are looking for a motivated and enthusiastic Entry Level Technical Support Specialist to join our growing team in San Jose, California. In this pivotal role, you will serve as the voice and face of our brand, guiding customers through technical challenges and ensuring they have a seamless experience with our software solutions. This is an excellent opportunity for individuals looking to launch a career in the tech industry with a company that invests in its people.
Why You'll Love Working Here:
- Competitive hourly wage ($18 - $22/hr).
- Comprehensive on-the-job training.
- Flexible part-time schedule to accommodate your lifestyle.
- Opportunity for career advancement into senior support roles.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and live chat.
- Troubleshoot hardware and software issues with patience and accuracy.
- Document all customer interactions and resolutions in the CRM system.
- Communicate complex technical concepts to non-technical users in plain English.
- Collaborate with the engineering team to report bugs and suggest product improvements.
- Meet and exceed daily performance and quality assurance metrics.
Qualifications
- High school diploma or equivalent required; Associate degree in IT or related field is a plus.
- Strong verbal and written communication skills.
- Familiarity with Microsoft Office Suite and basic computer operations.
- A proactive problem-solving mindset and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Must be authorized to work in the United States.