Job Description
Are you looking to launch a rewarding career in Information Technology but lack the formal experience? TechStart Solutions is looking for ambitious individuals to join our team as Entry Level Technical Support Specialists.
We are proud to offer a comprehensive, paid training program designed to equip you with the essential skills needed to succeed in the tech industry. If you are eager to learn, possess a strong work ethic, and want to join a growing company in the heart of Las Vegas, we want to meet you.
Why Join Our Team?
- No Experience Required: We value potential and provide the roadmap to success.
- Paid Training: Start earning while you learn from industry experts.
- Modern Workspace: Collaborate with cutting-edge technology in a dynamic environment.
- Career Advancement: Clear internal pathways for professional growth.
The Role
You will be the first point of contact for our clients, ensuring their technical needs are met efficiently. This role is perfect for recent graduates or anyone looking to pivot their career into the tech sector.
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and chat.
- Troubleshoot and resolve hardware and software issues efficiently.
- Configure and maintain computer systems, networks, and peripherals.
- Document technical issues, resolutions, and user feedback in the knowledge base.
- Collaborate with senior engineers to escalate and resolve complex technical problems.
- Assist in the deployment of new software updates and security patches.
- Conduct routine system health checks and performance monitoring.
Qualifications
- High School Diploma or GED is required.
- Basic computer literacy and a strong desire to learn new technologies.
- Excellent problem-solving and analytical thinking skills.
- Strong written and verbal communication abilities.
- Ability to work independently as well as part of a collaborative team.
- Willingness to complete the full paid training program.
- Must be authorized to work in the United States.