Job Description
We are seeking a driven and ambitious Entry Level Technical Support Specialist to join our innovative team in New Orleans. If you are looking to launch a career in Information Technology but lack formal experience, this is your chance to work with industry leaders who are willing to train the right candidate.
In this role, you will be the first point of contact for our clients, providing top-tier technical assistance and ensuring our software solutions run smoothly. We believe in nurturing talent and offer a clear pathway for professional growth within the tech sector.
Responsibilities
- Diagnose and troubleshoot basic hardware and software issues for end-users.
- Provide exceptional customer service via phone, email, and live chat support.
- Document all technical issues, resolutions, and client interactions in our CRM system.
- Collaborate with senior technicians to learn system architecture and best practices.
- Conduct remote desktop support and guide users through technical processes step-by-step.
- Stay updated on the latest software updates and internal knowledge base improvements.
Qualifications
- High school diploma or equivalent (Associate's degree preferred but not required).
- Strong desire to learn and grow within the IT field.
- Excellent verbal and written communication skills with a professional demeanor.
- Basic computer literacy and fast typing speed.
- Ability to work independently while adhering to team goals.
- Reliable internet connection and a quiet workspace are essential.