Job Description
Are you a problem solver looking to break into the tech industry?
Apex Digital Solutions is seeking a motivated Entry Level Technical Support Specialist to join our dynamic team in Los Angeles, California. We are dedicated to providing world-class technical assistance and are looking for individuals who are eager to learn, passionate about technology, and ready to make an impact.
In this role, you will be the first point of contact for our clients, troubleshooting hardware and software issues, providing excellent customer service, and ensuring our systems run seamlessly. We offer a comprehensive training program designed specifically for entry-level candidates, paving the way for a rewarding career in IT.
Why You'll Love Working With Us:
- Competitive Compensation: Annual salary between $45k - $60k based on experience.
- Modern Culture: Work in a collaborative, innovative environment with a focus on employee growth.
- Benefits Package: Health, dental, and vision insurance, paid time off, and retirement matching.
- Clear Path: Dedicated mentorship and clear promotion opportunities for high performers.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues via phone, email, and remote desktop.
- Assist customers with account setup, configuration, and navigation of our proprietary platforms.
- Document all technical interactions and resolutions in the ticketing system to maintain accurate knowledge bases.
- Monitor system alerts and performance metrics to identify potential issues before they affect users.
- Educate clients on best practices for system usage to prevent future issues.
- Collaborate with senior engineers and product teams to provide feedback on user experience.
Qualifications
- High School Diploma or GED required; Associate’s degree in Computer Science or related field is a plus.
- Basic computer literacy and familiarity with operating systems (Windows and macOS).
- Excellent verbal and written communication skills with a strong customer service orientation.
- Ability to think critically and solve problems efficiently under pressure.
- Willingness to learn new technologies and complete required technical training.