Job Description
Launch Your Tech Career with Apex Digital Solutions
Are you looking for an entry-level opportunity in the fast-paced world of Information Technology? We are seeking a motivated Technical Support Associate to join our Columbus, Ohio team. This is the perfect role for individuals eager to start their professional journey with a company that invests in its people.
As an Entry Level Technical Support Specialist, you will be the first point of contact for our clients, providing top-tier technical assistance and guidance. We offer a comprehensive paid training program to ensure you have the skills you need to succeed.
Why Join Us?
- Career Growth: We have a strong internal promotion policy; many of our managers started in entry-level positions.
- Training: No experience necessary—we provide the tools and knowledge you need.
- Benefits: Competitive pay, health insurance, and paid time off.
Responsibilities
- Assist clients with technical troubleshooting via phone, email, and live chat.
- Diagnose and resolve hardware and software issues for end-users.
- Document all customer interactions and technical solutions in our CRM system.
- Learn and utilize various technical software and internal tools during training.
- Collaborate with the senior technical team to improve customer satisfaction rates.
- Maintain a positive and professional demeanor when representing our brand.
Qualifications
- High School Diploma or GED is required; Bachelor’s degree in IT, Computer Science, or related field is a plus.
- No prior professional experience is necessary; we value attitude and aptitude over experience.
- Strong desire to learn new technologies and troubleshoot problems.
- Excellent written and verbal communication skills.
- Basic computer literacy (familiarity with Windows, Mac OS, and web browsers).
- Ability to work full-time in a fast-paced office environment.