Job Description
Are you looking to kickstart your career in the technology sector? Apex Systems is seeking motivated Entry Level Technical Support Specialists to join our growing team in Tucson, AZ. We pride ourselves on providing top-tier service to our clients and offer comprehensive training to help you succeed in a fast-paced environment.
Why Join Us?
- Competitive entry-level salary starting at $35,000.
- Full benefits package including health, dental, and vision.
- Clear path for professional growth and certification reimbursement.
Responsibilities
- Provide first-level technical support to customers via phone and email, troubleshooting hardware and software issues.
- Document all customer interactions and issues in our ticketing system accurately and timely.
- Educate customers on product features and best practices to improve user satisfaction.
- Collaborate with senior technicians to resolve complex escalated tickets.
- Stay updated on the latest technology trends and internal processes.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field is a plus.
- Basic computer literacy and understanding of operating systems (Windows/Mac).
- Strong verbal and written communication skills.
- Ability to work in a fast-paced team environment with a positive attitude.
- No prior experience required; we provide on-the-job training.