Job Description
Are you ready to launch your career in the booming tech industry?
Apex Innovations is looking for a passionate Entry Level Technical Support Specialist to join our growing team in Colorado Springs. We don't just need tech support; we need problem solvers who are eager to learn, grow, and make an impact. If you have a knack for figuring things out and a desire to help people, this is the perfect starting point for your professional journey.
As a new member of our team, you will receive comprehensive training in our state-of-the-art facilities. You will be the first point of contact for our clients, ensuring their technical challenges are resolved efficiently and professionally.
Responsibilities
- Troubleshoot hardware and software issues for end-users in a timely and efficient manner.
- Manage incoming help desk tickets and prioritize tasks to ensure high customer satisfaction.
- Document all technical issues, resolutions, and procedures in our knowledge base.
- Collaborate with senior IT staff to implement solutions and improve our support processes.
- Install and configure computer systems, applications, and peripherals according to company standards.
Qualifications
- Degree: High school diploma or GED is required; Associate’s degree in IT or Computer Science is a plus.
- Experience: No prior IT experience required; we value attitude and aptitude over years on a resume.
- Skills: Basic understanding of operating systems (Windows, macOS) and networking concepts.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Problem Solving: Strong analytical thinking and the ability to learn new technologies quickly.