Job Description
We are looking for ambitious individuals to join our team as an Entry Level Technical Support Specialist. This is an excellent opportunity for those seeking to launch a career in the IT industry with no prior experience required. At Apex Digital Systems, we believe in empowering our team members through comprehensive training and mentorship. You will be the first point of contact for our clients, helping to resolve technical issues and ensuring a seamless user experience.
Why Join Us?
- Career Growth: Clear pathways to senior engineering and management roles.
- Paid Training: 4-week paid onboarding program to get you up to speed.
- Modern Environment: Collaborative office culture in the heart of Louisville.
Responsibilities
- Client Interaction: Assist customers via phone, email, and live chat to diagnose and resolve technical hardware and software issues.
- Ticket Management: Log and track support tickets in our CRM system, ensuring timely and accurate documentation of all interactions.
- Problem Solving: Utilize troubleshooting guides and resources to identify root causes of technical failures and implement effective solutions.
- System Maintenance: Assist in the setup, configuration, and maintenance of user workstations and peripheral devices.
- Feedback Collection: Gather and analyze user feedback to help improve our products and service protocols.
- Collaboration: Work closely with senior IT staff to escalate complex issues and learn best practices.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in IT or Computer Science is a plus but not mandatory.
- Experience: No prior experience required. We value attitude and aptitude over past history.
- Technical Skills: Basic computer literacy and familiarity with web browsers and operating systems (Windows/macOS).
- Communication: Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Soft Skills: Strong problem-solving abilities, patience, and a customer-centric mindset.
- Availability: Must be available to work a full-time schedule, including some evenings or weekends as needed.