Job Description
Are you looking to start your career in the booming tech industry? OceanView IT Services is currently seeking dedicated Entry Level Technical Support Specialists to join our dynamic team in Long Beach, CA.
We understand that everyone has to start somewhere. That is why we offer comprehensive on-the-job training and a supportive environment for recent graduates and career changers. If you have a passion for technology and a willingness to learn, we want to hear from you. This is a fantastic opportunity to grow into a mid-level role with a leading regional IT firm.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Full benefits package including medical, dental, and vision.
- Paid training program for new hires.
- Clear pathway for career advancement.
- Modern office environment in the heart of Long Beach.
Responsibilities
- Provide First-Level Support: Assist customers and internal staff with basic technical issues via phone, email, and ticketing systems.
- Troubleshooting: Learn to diagnose and resolve common hardware and software connectivity problems.
- Customer Service: Deliver exceptional support experiences, ensuring client satisfaction and resolving inquiries efficiently.
- Documentation: Accurately log all support tickets and maintain detailed records of technical issues and resolutions.
- Hardware Setup: Assist in the setup, configuration, and maintenance of computer workstations and peripherals.
- Team Collaboration: Work closely with senior technicians to escalate complex issues and learn best practices.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in IT or related field is a plus but not mandatory.
- Experience: No prior technical experience required. We value attitude and aptitude over history.
- Computer Literacy: Basic understanding of how to operate a computer, use a web browser, and navigate operating systems (Windows/macOS).
- Communication: Strong verbal and written communication skills with the ability to explain complex concepts in simple terms.
- Problem Solving: A logical approach to troubleshooting and a desire to solve puzzles.
- Reliability: Punctual, professional, and ready to commit to a full-time schedule.