Job Description
Are you looking to start a career in the fast-paced world of Information Technology? Apex Tech Solutions is seeking a motivated Entry Level Technical Support Specialist to join our dynamic team in Colorado Springs. We offer comprehensive on-the-job training and a clear pathway for professional growth, making this the perfect opportunity for recent graduates or career changers.
In this role, you will be the first point of contact for our clients, ensuring their technical challenges are resolved efficiently and professionally. We value curiosity, problem-solving skills, and a positive attitude over years of prior experience. Join us in revolutionizing the way technology supports business.
Responsibilities
- Provide friendly and efficient technical support to customers via phone, email, and chat.
- Troubleshoot hardware and software issues, including operating systems and peripheral devices.
- Log and track all technical support tickets in our CRM system, ensuring accurate documentation.
- Collaborate with senior engineering teams to resolve complex escalated issues.
- Conduct basic system maintenance and perform routine software updates.
- Stay updated on the latest technology trends and company products to provide accurate assistance.
- Maintain a high level of customer satisfaction through clear communication and patience.
Qualifications
- High school diploma or GED is required; a degree in IT or related field is a plus.
- No prior technical experience is necessary; we provide full training.
- Basic computer literacy and familiarity with web browsers.
- Strong written and verbal communication skills with a focus on customer service.
- Aptitude for learning new technologies quickly and solving puzzles.
- Ability to work in a fast-paced environment and handle multiple tickets simultaneously.
- Reliable internet connection and a dedicated workspace.