Job Description
Are you ready to launch your career in the fast-paced tech industry? Nashville Digital Solutions is looking for a driven Entry Level Technical Support Specialist to join our expanding team. No prior experience is required—we provide comprehensive training and mentorship to help you succeed. If you have a passion for technology and a desire to learn, this is the perfect opportunity to build a future in IT support, customer success, and technical operations.
We are committed to fostering a culture of growth and innovation. As a member of our team, you will work directly with cutting-edge technologies while developing essential skills for a long-term career in technology.
Responsibilities
- Diagnose and troubleshoot technical hardware and software issues for clients.
- Assist in the setup and configuration of new devices and network connections.
- Communicate technical solutions clearly and patiently to non-technical users.
- Document support tickets and resolutions in our CRM system accurately.
- Collaborate with the engineering team to identify process improvements.
- Provide exceptional customer service to ensure client satisfaction and retention.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy and familiarity with operating systems (Windows/Mac).
- Strong written and verbal communication skills.
- Ability to work independently and as part of a collaborative team.
- A positive attitude and willingness to learn new technologies.
- Problem-solving mindset and attention to detail.