Job Description
Are you eager to launch a career in Information Technology but lack previous professional experience? We are seeking driven individuals to join our team as Entry-Level Technical Support Representatives.
We believe in hiring for potential, not just history. That is why we offer comprehensive, paid training to all new hires. You will learn the ins and outs of technical troubleshooting, customer relationship management, and system diagnostics from industry experts at our state-of-the-art Chicago facility.
As a vital member of our support team, you will play a crucial role in resolving client issues and ensuring high satisfaction levels. If you are a quick learner with a great attitude and a desire to grow, we want to hear from you.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues using provided training.
- Document customer interactions and technical solutions accurately in our CRM system.
- Collaborate with senior technicians to resolve complex technical queries.
- Stay up-to-date with new software releases and technical procedures.
- Act as a brand ambassador, maintaining a professional and helpful demeanor.
Qualifications
- High school diploma or GED equivalent (Bachelor’s degree preferred but not required).
- No prior IT experience is necessary; we provide full training.
- Strong verbal and written communication skills.
- Ability to learn new technical concepts quickly.
- Reliable computer access and a stable internet connection.
- Willingness to work flexible hours, including evenings and weekends.