Job Description
Are you looking to start your career in Information Technology?
Apex Digital Solutions is seeking driven, self-starters to join our growing team as Entry Level Technical Support Associates. We value potential and passion over experience, offering a unique opportunity to receive top-tier training and begin your journey in the tech industry immediately.
In this role, you will be the first point of contact for our clients, ensuring technical issues are resolved efficiently while providing exceptional service. We are looking for individuals ready to work hard, learn fast, and grow with a leading industry player.
Responsibilities
- Provide high-quality technical support to clients via phone, email, and chat.
- Diagnose and troubleshoot basic software and hardware issues.
- Document all customer interactions and solutions in the CRM system.
- Collaborate with senior technicians to escalate complex tickets.
- Participate in daily training modules to enhance technical knowledge and soft skills.
- Identify opportunities to upsell or cross-sell service plans to existing clients.
- Maintain a professional and positive attitude during high-volume periods.
Qualifications
- High school diploma or GED is required.
- Basic computer literacy and typing speed of 35+ WPM.
- Excellent verbal and written communication skills.
- Ability to work flexible shifts, including evenings and weekends.
- Strong problem-solving skills and attention to detail.
- Willingness to obtain necessary certifications upon hiring.