Job Description
Are you looking to kickstart your career in the tech industry? Apex Digital Solutions is seeking enthusiastic individuals for our Entry Level Technical Support Associate position in Denver, CO. We are committed to hiring talent regardless of prior professional experience, focusing instead on potential, attitude, and learning agility.
In this role, you will be the first point of contact for our clients, helping them navigate technical challenges and ensuring they get the most out of our software solutions. We provide comprehensive training and mentorship to help you grow from day one.
Responsibilities
- Assist customers with troubleshooting hardware and software issues via phone, email, and live chat.
- Document detailed customer interactions and resolution steps in our CRM system.
- Stay up-to-date with product updates and communicate new features to the support team.
- Educate clients on best practices for system security and usage.
- Collaborate with senior technicians to resolve escalated complex tickets.
- Maintain a high level of professionalism and patience in all customer interactions.
Qualifications
- No prior experience required; we train all new hires.
- High school diploma or equivalent (Bachelor’s degree preferred but not mandatory).
- Strong verbal and written communication skills.
- Basic computer literacy and familiarity with Windows/Mac operating systems.
- Able to work full-time, including weekends or holidays as required.
- Reliable internet connection and a quiet home office environment.