Job Description
Launch your tech career tomorrow with our comprehensive paid training program! TechStart Austin is urgently hiring motivated individuals for entry-level Technical Support roles. No experience required – we provide all necessary training to transform you into a confident IT professional. Work with cutting-edge technology while receiving mentorship from industry experts. This is your golden ticket to join Austin's booming tech scene with zero upfront costs to you.
What Makes This Role Exceptional:
- Full salary during paid training period
- Industry-recognized certifications included
- Clear career progression path
- Modern downtown Austin office
- Health benefits from day one
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Troubleshoot hardware/software issues using diagnostic tools
- Document all interactions in CRM systems
- Collaborate with senior engineers on complex cases
- Participate in weekly skills workshops
- Adhere to IT security protocols
- Maintain 95%+ customer satisfaction score
Qualifications
- High school diploma or equivalent
- Basic computer literacy (Windows/Mac proficiency)
- Strong problem-solving aptitude
- Excellent written/verbal communication
- Ability to learn technical concepts quickly
- No prior IT experience required
- Must pass background check
- Valid driver's license (for occasional site visits)