Job Description
Join our innovative team in San Jose with comprehensive paid training and start your career in technology immediately! We're seeking motivated individuals to become Tech Support Specialists, no prior experience required. Our 6-week paid training program covers cloud systems, cybersecurity basics, and customer service excellence. Enjoy competitive pay, full benefits, and a clear career path. Start tomorrow in a dynamic environment fostering growth and innovation.
Responsibilities
- Provide technical support via phone, chat, and email
- Diagnose hardware/software issues using proprietary systems
- Document cases in CRM with precision and detail
- Collaborate with senior engineers on complex escalations
- Maintain security protocols for customer data
- Participate in weekly skill-building workshops
- Support system updates and deployment activities
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy (Windows/Mac proficiency)
- Strong problem-solving abilities
- Excellent verbal communication skills
- Ability to learn technical systems quickly
- Customer service mindset with patience
- Availability for day/evening shifts
- Valid US work authorization