Job Description
Start your tech career tomorrow with our industry-leading training program! TechHire Solutions is hiring motivated individuals for immediate full-time positions in San Jose. No prior experience required – we provide comprehensive paid training on cloud computing, cybersecurity fundamentals, and customer service excellence. Join our diverse team of innovators and gain hands-on experience with cutting-edge technology. Enjoy competitive compensation, comprehensive benefits, and clear advancement pathways. Apply today to begin your journey in one of America's fastest-growing tech hubs!
Responsibilities
- Provide Tier 1 technical support to enterprise clients via phone, email, and chat
- Diagnose and resolve hardware/software issues using ticketing systems
- Document all interactions and resolutions in CRM platforms
- Collaborate with senior engineers on complex troubleshooting
- Execute pre-defined security protocols and data protection procedures
- Participate in weekly training sessions to enhance technical skills
- Maintain 95% customer satisfaction score through quality support
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving abilities and analytical mindset
- Excellent written and verbal communication skills
- Basic computer literacy (Windows/Mac, Office Suite)
- Ability to work flexible shifts including evenings/weekends
- Passion for technology and continuous learning
- Valid driver's license for occasional on-site client visits
- Must pass background check and pre-employment assessment