Job Description
Join our dynamic team in Philadelphia as an Entry-Level Tech Support Specialist! We're urgently hiring motivated individuals with no prior experience – comprehensive training is provided. You'll gain valuable skills in networking, security, and cloud technologies while supporting Fortune 500 clients. This is your opportunity to launch a rewarding IT career with a company that invests in your growth. Immediate start dates available!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for enterprise clients
- Diagnose and resolve hardware/software issues using ticketing systems
- Document troubleshooting steps and solutions in knowledge base
- Collaborate with senior engineers on complex escalations
- Conduct remote system installations and configuration updates
- Participate in daily team training sessions and skill workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and analytical abilities
- Excellent verbal and written communication skills
- Basic familiarity with Windows/macOS operating systems
- Ability to learn technical concepts quickly
- Valid driver's license for occasional client visits
- Passion for technology and customer service