Job Description
Launch your tech career with comprehensive paid training and immediate employment opportunity in Washington DC's thriving tech sector. Capital Tech Solutions seeks motivated individuals for our Entry-Level Tech Support Specialist position. No prior experience required – we provide all necessary training to succeed in this high-demand role. Join our dynamic team supporting Fortune 500 clients while receiving industry certifications and career advancement pathways.
Why You'll Love Working With Us:
- Full salary during 8-week training period
- Industry-recognized certifications included
- Clear career progression to senior roles
- Comprehensive benefits package (Day 1 eligibility)
- Modern downtown DC workspace
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Troubleshoot hardware/software issues for enterprise clients
- Document cases using ITSM software (ServiceNow)
- Collaborate with senior engineers on complex escalations
- Conduct remote device diagnostics and repairs
- Participate in continuous improvement initiatives
- Maintain security protocols for client data
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet navigation skills
- Strong problem-solving aptitude
- Excellent written and verbal communication
- Ability to learn technical concepts quickly
- Customer service mindset (1+ year preferred)
- Passion for technology and willingness to learn
- Must pass pre-employment background check