Job Description
Join Phoenix Digital Solutions as an Entry-Level Tech Support Specialist! We're seeking motivated individuals with no prior experience – we provide comprehensive paid training to launch your IT career. Our award-winning team offers growth opportunities, competitive benefits, and a collaborative work environment in downtown Phoenix.
Responsibilities
- Provide technical support to clients via phone, email, and chat
- Diagnose hardware/software issues using proprietary diagnostic tools
- Document support tickets and maintain accurate records
- Collaborate with senior technicians to resolve complex issues
- Participate in ongoing training to expand technical knowledge
- Contribute to knowledge base articles and troubleshooting guides
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and communication abilities
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Must pass background check and drug screening
- Valid driver's license (for occasional site visits)