Job Description
Launch your tech career with InnovateTech Solutions! We're seeking passionate Entry-Level Tech Support Specialists in Atlanta, GA. No experience required – we provide comprehensive paid training to transform you into an IT professional. Join a dynamic team where your growth matters!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Document troubleshooting steps and resolutions in ticketing systems
- Install and configure computer systems and peripherals
- Collaborate with senior technicians on complex escalations
- Conduct user training on new technologies
- Maintain inventory of IT assets
- Adhere to security protocols and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy required
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Willingness to complete paid certification training
- Valid driver's license for occasional on-site visits