Job Description
Join our dynamic team as an Entry-Level Tech Support Specialist! No experience required – we provide comprehensive paid training to launch your career in IT. This urgent hiring opportunity in Seattle offers immediate start dates for motivated candidates ready to grow with industry leaders. Enjoy competitive benefits, career advancement pathways, and a supportive work environment where your success is our priority.
Why Apply Today?
- Start working immediately with paid training
- Competitive salary + performance bonuses
- Full benefits package (health/dental/vision)
- Clear career progression to senior roles
- Modern, collaborative workspace in downtown Seattle
Responsibilities
- Provide Tier 1 technical support via phone, chat, and email
- Diagnose hardware/software issues using remote tools
- Document cases in CRM systems with precision
- Collaborate with senior engineers on complex escalations
- Master company products during paid training period
- Maintain customer satisfaction metrics
- Participate in continuous skill development workshops
Qualifications
- High school diploma or equivalent (required)
- Basic computer literacy (Windows/macOS)
- Strong problem-solving aptitude
- Excellent written and verbal communication
- Ability to learn technical concepts quickly
- Customer service mindset (prior experience a plus)
- Reliable transportation to downtown Seattle office
- Must be available for immediate start (within 48 hours)