Job Description
Launch your tech career tomorrow with our comprehensive training program! NexusTech Solutions is seeking motivated individuals for entry-level IT Support roles in vibrant San Francisco. No prior experience required – we provide all necessary training and certifications. Join our innovative team in the heart of the Bay Area and start building your future in technology today.
Why NexusTech? Industry-leading onboarding, mentorship from senior engineers, and clear career progression paths. Enjoy competitive benefits including health insurance, retirement plans, and professional development stipends.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Install, configure, and troubleshoot desktop/laptop hardware and software
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex problem-solving
- Participate in bi-weekly training sessions and certification programs
- Assist with network infrastructure monitoring and basic diagnostics
- Contribute to knowledge base documentation
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Basic computer literacy (Windows/Mac OS)
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Reliable transportation to downtown San Francisco office
- Passion for technology and continuous learning