Job Description
Launch your tech career with industry-leading training! Innovate Solutions Inc. seeks motivated entry-level candidates to join our Oklahoma City team as Tech Support Specialists. No prior experience required – we provide comprehensive paid training covering software troubleshooting, hardware diagnostics, and customer service excellence. Enjoy a collaborative environment, competitive benefits, and clear growth pathways into IT roles. Perfect for recent graduates or career changers passionate about technology!
Responsibilities
- Provide remote and in-person technical support to clients via phone, email, and chat
- Install and configure software systems according to company protocols
- Diagnose hardware and network issues using diagnostic tools
- Document all support interactions and resolutions in CRM systems
- Collaborate with senior technicians to resolve complex problems
- Participate in weekly training sessions to enhance technical skills
- Contribute to knowledge base articles and troubleshooting guides
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and familiarity with Windows/macOS
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly through training
- Customer service mindset with patience and empathy
- Valid driver's license (for occasional on-site visits)
- Pass background check and drug screening