Job Description
Launch your tech career without experience! InnovateTech Solutions is seeking motivated Entry-Level Tech Support Specialists in San Jose, CA. Our comprehensive paid training program transforms beginners into confident IT professionals. Enjoy competitive pay, full benefits, and career advancement opportunities in Silicon Valley's thriving tech ecosystem.
Responsibilities
- Provide technical support for hardware/software issues via phone, email, and chat
- Install, configure, and troubleshoot computer systems and peripherals
- Document service tickets and maintain accurate records
- Collaborate with senior engineers to resolve complex issues
- Train customers on new technology solutions
- Adhere to IT security protocols and best practices
- Participate in ongoing skill development workshops
Qualifications
- No prior experience required – we train from scratch!
- High school diploma or equivalent (college preferred)
- Strong problem-solving and analytical abilities
- Basic computer literacy and internet navigation skills
- Excellent verbal/written communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Must pass background check and drug screening