Job Description
Launch your tech career with paid training and urgent remote opportunities in Fresno! TechGrow Solutions Inc. is seeking motivated Entry-Level Tech Support Specialists to join our dynamic team. No prior experience required – we provide comprehensive training to transform your potential into professional expertise. Enjoy competitive compensation, flexible remote work, and clear growth pathways in a supportive environment. Apply today to secure your spot in our next training cohort!
Responsibilities
- Provide remote technical support via phone, email, and chat
- Troubleshoot hardware/software issues and document solutions
- Collaborate with senior team members on complex cases
- Complete paid certification modules within training period
- Maintain high customer satisfaction scores
- Adhere to security protocols and compliance standards
- Contribute to knowledge base documentation
Qualifications
- High school diploma or equivalent
- Basic computer literacy (Windows/macOS)
- Strong problem-solving aptitude
- Excellent verbal/written communication skills
- Self-motivated with ability to learn independently
- Reliable high-speed internet connection
- Available for weekday training hours (9AM-5PM PST)
- U.S. work authorization required