Job Description
Launch your tech career with InnovateTech Solutions! We're seeking motivated Entry-Level Tech Support Specialists in Raleigh, NC, with immediate hire opportunities and paid training. Join our dynamic team to gain hands-on experience in networking, cybersecurity, and cloud technologies while supporting Fortune 500 clients. No prior experience required—just your passion for learning and problem-solving. Enjoy competitive pay, comprehensive benefits, and clear career growth pathways in one of America's fastest-growing tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Provide remote technical support via phone, chat, and ticketing systems
- Document troubleshooting steps and maintain client interaction logs
- Collaborate with senior engineers on complex system deployments
- Participate in paid training programs covering IT fundamentals and vendor certifications
- Monitor system performance and proactively address potential vulnerabilities
- Support network infrastructure maintenance and updates
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent verbal/written communication skills
- Ability to work independently and in team environments
- Willingness to obtain CompTIA A+ certification during training
- Reliable transportation to our Raleigh headquarters
- Passion for technology and continuous learning