Job Description
Launch your career in technology with InnovateTech Solutions' comprehensive paid training program! We're seeking motivated individuals for our Entry-Level Tech Support Specialist role in Los Angeles. No prior experience required—our immersive 8-week training program will equip you with essential IT skills, troubleshooting techniques, and industry certifications. Join our dynamic team and grow alongside industry leaders while receiving competitive compensation and full benefits.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Document and resolve customer tickets using IT service management tools
- Install, configure, and maintain network infrastructure components
- Collaborate with senior engineers on complex system implementations
- Conduct routine system backups and security audits
- Train end-users on new software and protocols
- Participate in continuous learning and skill development sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Passion for technology and willingness to learn
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Basic familiarity with Windows/macOS operating systems
- Ability to lift up to 25 lbs for equipment handling
- Valid California driver's license (for occasional site visits)
- US citizenship or legal work authorization required