Job Description
Launch your tech career with our paid training program! TechAdvance Solutions is seeking motivated Entry Level Tech Support Specialists in San Francisco and remote roles. No prior experience required – we provide comprehensive training while you earn weekly pay. Join our innovative team delivering cutting-edge IT solutions to Fortune 500 clients. This is your gateway to a stable career in technology with competitive compensation and growth opportunities.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Document cases accurately in ticketing systems with detailed resolution steps
- Collaborate with senior engineers to resolve complex technical escalations
- Conduct remote diagnostics and system troubleshooting for enterprise clients
- Deliver exceptional customer service with clear communication and patience
- Participate in weekly training sessions to expand technical knowledge
- Adhere to SLA metrics and security protocols for all client interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and familiarity with Windows/macOS environments
- Strong problem-solving and analytical thinking abilities
- Excellent verbal/written communication skills
- Ability to work independently and in remote team settings
- Customer service experience (retail, hospitality, or call centers)
- Willingness to learn new technologies through our structured training
- Reliable internet connection for remote work (if applicable)