Job Description
Launch your tech career with our comprehensive paid training program! TechGrowth Solutions is seeking motivated entry-level candidates in Denver for immediate full-time positions. No experience required – we provide all necessary training to become a certified Tech Support Specialist. Join our dynamic team and gain hands-on experience with cutting-edge technology while building a stable career path. Enjoy competitive benefits, growth opportunities, and a supportive work environment designed for professional development.
Responsibilities
- Provide technical support via phone, email, and chat for enterprise clients
- Troubleshoot hardware, software, and network issues using diagnostic tools
- Document support tickets and maintain accurate case records
- Collaborate with senior technicians to resolve complex escalations
- Participate in weekly training sessions to expand technical knowledge
- Adhere to ITIL best practices and security protocols
- Contribute to knowledge base articles and process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly through training
- Customer service mindset with patience and empathy
- Willingness to work flexible hours including weekends
- Valid U.S. work authorization required