Job Description
Launch your IT career with our comprehensive paid training program! TechAdvance Solutions is seeking motivated individuals for our Entry-Level Tech Support Specialist position in Louisville, KY. No prior experience required – we provide all necessary training to help you succeed in the fast-growing tech industry. Join our team and gain hands-on experience with network troubleshooting, system administration, and customer support while building valuable certifications.
Why Join Us?
- Full paid training (4-week intensive program)
- Competitive salary + performance bonuses
- Clear career advancement path to senior roles
- Comprehensive benefits package including health insurance and 401(k)
- Modern collaborative work environment
Responsibilities
- Provide technical support to customers via phone, email, and chat
- Troubleshoot hardware, software, and network connectivity issues
- Install and configure computer systems and peripherals
- Document all support interactions and resolutions in ticketing systems
- Collaborate with senior technicians on complex issues
- Participate in ongoing training to maintain technical knowledge
- Adhere to company security protocols and best practices
Qualifications
- High school diploma or equivalent required
- Basic computer literacy (Windows OS, internet navigation)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- Reliable transportation to our downtown Louisville office
- Willingness to obtain CompTIA A+ certification during training