Job Description
Are you eager to kickstart a career in the technology sector? Austin Digital Solutions is looking for motivated individuals for an Immediate Hire as Entry-Level Tech Support Specialists. We value passion and potential over prior experience.
Join a vibrant team in Austin, TX, and receive comprehensive, paid training to master the skills needed for a successful tech career. We foster a collaborative environment where new hires are guided by senior mentors to ensure rapid growth.
Why Apply?
- No Experience Required: We provide all the training you need.
- Immediate Start: We are looking to fill this position immediately.
- Competitive Pay: Earn $18.00 - $22.00 per hour plus performance bonuses.
Responsibilities
- Provide exceptional technical support and troubleshooting assistance to customers via phone, email, and chat.
- Diagnose and resolve basic hardware and software issues for end-users.
- Document all customer interactions, issues, and resolutions in our CRM system.
- Collaborate with senior technicians to escalate complex issues appropriately.
- Stay current on product updates and technical documentation.
- Ensure a high level of customer satisfaction through clear communication.
Qualifications
- High school diploma or GED is required.
- Must be willing to complete paid on-the-job training.
- Strong written and verbal communication skills.
- Basic computer literacy and familiarity with Windows/Mac operating systems.
- Ability to work in a fast-paced, high-volume environment.
- Enthusiastic attitude and a genuine desire to learn new technologies.