Job Description
Join our dynamic team as an Entry-Level Tech Support Specialist at TechForward Solutions! We're urgently hiring motivated individuals in San Francisco with no prior experience – comprehensive training is provided. This is your golden ticket to launch a rewarding career in IT support within a fast-paced, collaborative environment. Our 4-week paid training program covers troubleshooting, networking fundamentals, and customer service excellence. Enjoy competitive benefits, growth opportunities, and the chance to work with cutting-edge technology. Don't miss this urgent opportunity to transform your career!
Responsibilities
- Provide exceptional technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues for enterprise clients
- Document ticket details and resolutions in CRM systems
- Collaborate with senior engineers on complex escalations
- Execute preventive maintenance procedures on IT infrastructure
- Maintain security protocols for client data and systems
Qualifications
- No prior technical experience required – training provided!
- High school diploma or equivalent (college preferred)
- Strong problem-solving and communication skills
- Ability to learn quickly in a fast-paced environment
- Basic computer literacy and internet navigation skills
- Customer service mindset with patience and empathy
- Must pass background check and drug screening