Job Description
Join our dynamic team as an Entry-Level Tech Support Specialist with comprehensive paid training and immediate start! We're seeking motivated individuals in San Francisco to deliver exceptional customer support while developing valuable IT skills. No prior experience required – just your enthusiasm and commitment to excellence. Enjoy competitive pay, benefits, and clear career growth paths in the heart of the Bay Area tech scene.
Responsibilities
- Provide Tier 1 technical support via phone, chat, and email for enterprise clients
- Diagnose and resolve hardware/software issues including OS, networking, and cloud applications
- Document cases accurately in CRM systems while maintaining SLA compliance
- Collaborate with senior engineers on complex escalations
- Participate in daily training sessions to master new technologies
- Contribute to knowledge base articles and process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and communication skills
- Basic computer proficiency with willingness to learn technical systems
- Customer service mindset with patience and empathy
- Ability to work flexible shifts including weekends
- Valid California driver's license (for occasional on-site visits)
- Passion for technology and continuous learning