Job Description
Join our dynamic team as a Tech Support Specialist in the heart of Washington DC! No prior experience required – we provide comprehensive paid training to launch your career in IT support. Enjoy competitive benefits, career advancement opportunities, and work with cutting-edge technology in a collaborative environment.
Why Capitol Tech Solutions? We're committed to nurturing talent through our award-winning training program, offering a clear path to professional growth. Our modern downtown office features flexible work arrangements and a culture that values innovation and work-life balance.
Responsibilities
- Provide exceptional technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues for enterprise clients
- Document troubleshooting steps and maintain ticketing systems
- Collaborate with senior engineers on complex technical challenges
- Participate in ongoing skills development through our training modules
- Maintain security protocols for client data and systems
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and communication abilities
- Basic familiarity with computer systems and internet connectivity
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly
- Valid work authorization in the United States
- Pass background check and drug screening