Job Description
Launch your career in technology with our comprehensive paid training program! Austin Tech Academy is seeking motivated individuals to join our team as Entry-Level Tech Support Specialists. No prior experience required – we provide all the training you need to succeed. This is your opportunity to gain in-demand skills while earning a competitive salary. Our program combines classroom instruction with hands-on experience, preparing you for a thriving career in the Austin tech scene. Join us and transform your future today!
Responsibilities
- Provide technical support to clients via phone, email, and chat
- Diagnose and resolve hardware/software issues
- Document troubleshooting steps and solutions
- Collaborate with senior technicians on complex problems
- Maintain accurate records of customer interactions
- Participate in ongoing training modules
- Adhere to company security protocols
Qualifications
- High school diploma or equivalent
- Strong problem-solving abilities
- Excellent communication skills
- Basic computer literacy
- Willingness to learn new technologies
- Ability to work in a team environment
- Customer service mindset
- Reliable transportation to Austin office