Job Description
Are you ready to kickstart your career in the dynamic world of technology? Apex Digital Solutions is looking for enthusiastic, self-motivated individuals to join our team as Entry Level Tech Support Specialists. We are headquartered in Orlando, Florida, and we are committed to fostering a culture of growth, innovation, and excellence.
As a premier provider of digital solutions, we need people who are passionate about helping others. We offer comprehensive training and a clear trajectory for advancement, making this the ideal role for recent graduates or career changers.
Why You'll Love Working Here:
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Full Benefits Package: Medical, dental, vision, and 401(k) matching.
- Career Progression: Opportunities to move into Senior Support, Team Lead, or Management roles.
- Modern Work Environment: State-of-the-art office located in downtown Orlando.
Responsibilities
- Deliver top-tier technical support to clients via phone, email, and live chat.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Guide customers through troubleshooting steps with patience and clarity.
- Maintain accurate records of all customer interactions and technical resolutions in our CRM.
- Collaborate with the engineering team to identify recurring product issues.
- Participate in daily training sessions to stay updated on new software and protocols.
Qualifications
- High School Diploma or GED required; Associate's degree in IT or related field is a plus.
- Strong interpersonal and communication skills with a customer-first mindset.
- Basic computer proficiency and familiarity with Microsoft Office Suite.
- Ability to work independently as well as part of a collaborative team.
- Reliable internet connection and computer for remote training (if applicable).
- Must be available to work flexible hours, including weekends and holidays.