Job Description
Launch your career in tech with zero experience required! InnovateTech Solutions offers a comprehensive paid training program for motivated individuals seeking entry-level positions in our San Jose headquarters. We provide all necessary certifications and mentorship to transform you into a confident tech support professional. Join our collaborative team and gain hands-on experience with cutting-edge IT systems while receiving competitive benefits and growth opportunities.
Responsibilities
- Provide Tier 1 technical support to enterprise clients via phone, chat, and remote access
- Diagnose and resolve hardware/software issues following standardized protocols
- Document cases accurately in CRM systems and maintain service level agreements
- Collaborate with senior engineers on complex escalations
- Participate in weekly training sessions to expand technical knowledge
- Contribute to knowledge base documentation and process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Zero prior tech experience required – we train from the ground up
- Strong problem-solving abilities and customer service mindset
- Basic computer literacy and willingness to learn technical systems
- Excellent verbal communication skills in English
- Ability to work flexible shifts including weekends if needed
- Valid California driver's license (for occasional on-site visits)