Job Description
We are urgently hiring for an Entry-Level Technical Support Associate in Louisville, KY. If you are looking for a career in IT but lack professional experience, this is the perfect opportunity to start your journey with a leading technology firm. We provide comprehensive training and a supportive environment for new talent.
Why Join Us?
- Immediate start available for qualified candidates.
- Competitive hourly rate of $18.00 - $22.00.
- Full benefits package including health, dental, and vision.
- Career growth opportunities into Senior Support and Management roles.
- Modern office environment in the heart of Louisville.
As a Technical Support Associate, you will be the first point of contact for our clients, assisting them with technical inquiries and ensuring seamless operations. We value enthusiasm and a willingness to learn over prior technical knowledge.
Responsibilities
- Assist customers with hardware and software troubleshooting and installation.
- Diagnose and resolve basic technical issues via phone, email, and chat.
- Document customer interactions and technical solutions in our CRM system.
- Collaborate with the IT team to escalate complex technical problems.
- Maintain a high level of customer satisfaction by providing clear and professional communication.
- Stay updated on company products and technical procedures.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or Computer Science is a plus.
- No prior professional experience required—on-the-job training provided.
- Basic computer literacy (familiarity with Windows and Mac operating systems).
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and a quiet workspace for remote support tasks.