Job Description
Are you ready to kickstart your career in the tech industry?
Apex Tech Solutions is currently seeking a motivated and eager Entry Level Software Support Associate to join our dynamic team in Austin, Texas. We believe in training the best from the ground up, so no prior technical experience is required. If you have a passion for helping others, excellent communication skills, and a willingness to learn, this is the perfect opportunity for you to grow your professional future.
As a key member of our support team, you will be the first point of contact for our clients, helping to resolve technical queries and ensuring our software runs smoothly. We offer comprehensive training, a collaborative work environment, and a clear pathway for career advancement.
Why Join Us?
- Zero Experience Required: We hire for attitude and teach the skills.
- Competitive Pay: $18 - $24/hr based on performance.
- Benefits: Health, dental, and vision insurance from day one.
- Remote & Hybrid Options: Flexible work schedules available.
- Career Growth: Fast-track to Senior Support and Management roles.
Responsibilities
- Provide exceptional customer service to clients via phone, email, and live chat support.
- Troubleshoot basic software and hardware issues for internal and external users.
- Document technical issues and resolutions accurately in our ticketing system.
- Collaborate with senior technicians to escalate and resolve complex problems efficiently.
- Assist with software installations, updates, and basic configuration tasks.
- Maintain a professional and positive demeanor during high-volume periods.
- Contribute to team meetings and process improvement initiatives.
Qualifications
- High School Diploma or GED equivalent (Bachelor's degree preferred but not required).
- Strong interpersonal and written communication skills.
- Basic computer literacy and comfort with navigating operating systems (Windows/Mac).
- Ability to work in a fast-paced, team-oriented environment.
- Proactive problem-solving mindset and attention to detail.
- Reliable internet connection and home office setup if working remotely.