Job Description
Join our dynamic team as an Entry Level Remote Support Specialist in Colorado Springs! We're urgently hiring motivated individuals ready to kickstart their careers in technology. Enjoy flexible remote work while providing critical IT support to our growing client base. This full-time position offers comprehensive training and career advancement opportunities in a collaborative, fast-paced environment.
Our ideal candidate thrives in remote settings, possesses excellent problem-solving skills, and is passionate about delivering exceptional customer service. If you're a tech-savvy professional seeking growth opportunities with a forward-thinking company, apply today!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve network connectivity, security, and system performance problems
- Document support tickets and maintain accurate case histories in CRM systems
- Collaborate with senior technicians to escalate complex issues
- Conduct remote system installations and configuration updates
- Deliver user training on new technologies and best practices
- Monitor system health and proactively address potential issues
Qualifications
- High school diploma or equivalent; relevant certifications preferred
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong written and verbal communication skills
- Ability to work independently and manage time effectively
- Customer service experience or technical support background
- Proficient with remote desktop tools (TeamViewer, AnyDesk, etc.)
- Quick learner with adaptability to new technologies