Job Description
Start your career tomorrow with Horizon Connect Solutions! We're hiring motivated entry-level professionals for our remote Customer Specialist roles across Florida. No experience needed – we provide paid training and a supportive environment to launch your career. Enjoy flexible remote work, competitive benefits, and growth opportunities with a rapidly expanding tech company.
Join our team and become part of an innovative company that values fresh perspectives and invests in employee development. Apply today to begin your journey in customer success!
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and product questions using our knowledge base
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge
- Identify process improvement opportunities and provide feedback
Qualifications
- No prior experience required - comprehensive training provided
- High school diploma or equivalent (degree preferred)
- Strong written and verbal communication skills
- Proficient with basic computer applications and internet navigation
- Reliable high-speed internet connection and quiet workspace
- Ability to work independently while collaborating in a virtual team
- Customer-focused mindset with problem-solving aptitude
- Must be authorized to work in the United States