Job Description
Join our dynamic team in Raleigh as an Entry Level Customer Service Specialist and kickstart your career with zero experience required! We provide comprehensive paid training and a supportive environment for growth. As the first point of contact for our valued clients, you'll deliver exceptional service while developing valuable professional skills. This is your opportunity to launch a rewarding career in customer service with industry-leading benefits and advancement opportunities.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve issues efficiently using our internal knowledge base and support tools
- Document interactions accurately in our CRM system for quality assurance
- Collaborate with team members to ensure consistent service delivery
- Participate in ongoing training programs to enhance product knowledge
- Meet daily performance metrics including response time and resolution targets
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency with willingness to learn new software
- Positive attitude with dedication to customer satisfaction
- Ability to work flexible shifts including weekends if required
- No prior experience necessary - we provide full training!