Job Description
Are you looking for an exciting career opportunity in Minneapolis, MN?
We are currently seeking motivated, ambitious individuals to join our team as Entry Level Customer Service Representatives. We offer a fully remote work environment with comprehensive Paid Training to ensure your success.
At Apex Support Systems, we believe in fostering talent from within. Whether you are just starting your career or looking for a fresh start, we provide the tools, support, and environment you need to thrive. Join a company that values your growth and rewards your hard work.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on problem-solving.
- Utilize CRM software to document customer interactions and update account information accurately.
- Assist customers with product information, troubleshooting, and order inquiries.
- Collaborate with team leads to identify process improvements and enhance the customer experience.
- Meet daily and weekly performance targets for customer satisfaction and response times.
Qualifications
- High school diploma or GED required; Bachelor’s degree is a plus.
- Reliable high-speed internet connection and a quiet home office space.
- Excellent verbal and written communication skills.
- Ability to learn new software and company policies quickly.
- A positive attitude and a genuine desire to help others.
- Flexibility to work rotating shifts, including weekends and holidays.