Job Description
Are you ready to launch your career in a flexible, remote environment? Portland Digital Solutions is currently hiring a Virtual Customer Support Specialist for a part-time position. We are looking for motivated individuals who are eager to learn, regardless of prior experience.
As a key member of our remote team, you will provide exceptional support to our clients through chat and email. We pride ourselves on a culture of growth, offering comprehensive paid training to set you up for success from day one.
Responsibilities
- Assist customers via live chat and email with inquiries regarding products and services.
- Resolve customer issues efficiently while maintaining a positive, professional tone.
- Document all interactions and feedback accurately in our customer relationship management (CRM) software.
- Collaborate with the team to troubleshoot complex problems and improve service processes.
- Stay updated on company policies and product knowledge through our training modules.
Qualifications
- No prior experience required; we provide full training.
- High school diploma or equivalent.
- Reliable home internet connection and a quiet workspace.
- Strong written communication skills and attention to detail.
- Ability to multitask and manage time effectively in a remote setting.
- Basic computer proficiency (Microsoft Office, web browsers).