Job Description
Are you looking for a flexible, entry-level opportunity in the heart of Boston? BrightStar Boston Solutions is seeking a motivated Part-Time Customer Support Specialist to join our growing team. We provide comprehensive training and do not require prior experience—just a passion for helping others and a willingness to learn.
In this role, you will be the first point of contact for our valued clients, handling inquiries via phone and email. We pride ourselves on a remote-first culture that supports work-life balance while offering a clear path for career advancement.
Responsibilities
- Handle incoming customer inquiries with empathy and professionalism via phone and email.
- Assist customers in navigating our products and troubleshooting basic technical issues.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with the team to resolve complex issues and improve service protocols.
- Participate in weekly training sessions to enhance product knowledge and soft skills.
- Manage time effectively to meet daily and weekly performance targets.
Qualifications
- High school diploma or equivalent required; college students welcome.
- Strong communication skills and a friendly, approachable demeanor.
- Basic computer literacy and typing speed of 40 WPM.
- Reliable internet connection and a quiet workspace for remote work.
- Ability to work a flexible schedule, including evenings and weekends.
- No prior customer service experience necessary—we will train you!