Job Description
Join TechNova Solutions as an Entry Level Part-Time Customer Support Specialist and launch your career in the heart of Virginia's tech hub! We're seeking enthusiastic individuals with a passion for helping others to provide exceptional customer experiences. This flexible role offers growth opportunities in a dynamic environment where your contributions matter. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, collaborative team culture, and the chance to develop valuable skills in customer service and technology.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Document interactions in CRM systems while maintaining accurate records
- Collaborate with technical teams to resolve escalated customer issues
- Identify opportunities to improve customer experience workflows
- Participate in ongoing training to enhance product knowledge
- Contribute to team meetings with feedback and insights
Qualifications
- High school diploma or equivalent (college students welcome)
- Excellent written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Basic computer proficiency with willingness to learn new tools
- Availability to work 20-25 hours per week (flexible scheduling)
- Positive attitude and ability to thrive in fast-paced environments
- Residency in Richmond, VA area preferred