Job Description
Join our dynamic team at Austin Community Services and kickstart your career! We're urgently seeking motivated Entry Level Part-Time Customer Specialists to deliver exceptional client experiences. This flexible role offers on-the-job training and growth opportunities in a supportive environment. Perfect for students, recent graduates, or career changers looking to build professional skills while maintaining work-life balance.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and maintain accurate client records using our CRM system
- Collaborate with team members to resolve complex customer issues
- Contribute to process improvement initiatives for enhanced service efficiency
- Participate in ongoing training to develop product knowledge and service skills
- Support marketing campaigns through data entry and basic analytics
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Strong communication skills with excellent phone etiquette
- Proficiency in Microsoft Office Suite and ability to learn new software quickly
- Ability to work 20-25 hours per week, including evenings and weekends
- Detail-oriented with strong organizational and time-management skills
- Customer service experience preferred but not required
- Valid driver's license and reliable transportation